| Coverage and Connection FAQ |
UK Wireless is expanding our service coverage area all the time. Please check the coverage section of our website for areas we currently cover, and areas we'll be servicing soon. With as few as 10-15 subscribers we can locate a repeater in your neighborhood.
We can do a free site survey at your premises.
UK Wireless may be able to connect you outside of the coverage area using enhanced equipment. It is helpful if you have good line of site of our repeaters/towers. Check our coverage section of the site for more details. Please contact us for more info on coverage.
Our service uses radio frequencies in the 2.4Ghz range, and as such 2.4Ghz cordless phones may disrupt a wireless internet connection. We recommend that customers not use 2.4Ghz telephones while using the service.
An operating system that is compatible with 802.11b networking cards (contact your supplier for details). We highly recommend the use of a firewall to stop hackers getting into your system. With broadband connections the risk of hacking is greater than slow dial in connections.
Our technical support staff are available at 01772 793 603. You can contact us from 9.30 am to 6 pm Mon-Fri. If we are unavailable, we will contact you as soon as we receive your message. Please make sure to leave your name, phone number, and the details of your enquiry so we can help you as best as possible.
Having a dial-up connection as a backup would provide you with a back up service should you ever experience trouble with your UK Wireless service, but it is not absolutely necessary. Our service is fully independent of any other telecom services. This means you can use it when you are on the phone or even if you don't have a telephone line! However some people simply like a backup internet provider. We provide an 0845 internet access number.